Automations

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Automations Automations Reply rules, guest lifecycle automations, quick replies, and upsell logic live here so workflow behavior is managed together instead of being scattered through Settings.
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Automation rules
Rules decide when routine conversations send automatically, hold for review, or escalate.
OnOff
Satisfaction pulse
Checkout-day follow-up and guest sentiment capture are controlled here.
LiveOff
Upsell engine
Early check-in, late checkout, and add-on offers are managed in the same place as their triggers.

Guest engagement preferences

Automatically ask guests for a quick satisfaction score around checkout and feed that signal back into your guest profile history.

Guests who have a good experience can be sent your preferred review URL automatically.

When guests ask for extensions or add-ons, the bot can answer with structured paid offers instead of improvising.

Proactive guest messaging

HostAI automatically sends the right message at the right moment — no approval needed. Pre-arrival, check-in day, mid-stay, checkout, and review request.

✓ Proactive messaging settings saved.

Turn the whole system on or off. Individual triggers below let you fine-tune which moments are covered.

Triggers

Autonomous actions

When HostAI detects a guest is asking for a specific change (late checkout, early check-in, extra guest, etc.), it can execute the change in your PMS automatically — or queue it for your approval.

✓ Autonomous action settings saved.

Anything not checked above will appear as a pending action card on your dashboard for one-click approval. You'll also receive a notification alert when an action needs your attention.

Guest request outcome rules

Decide in advance what happens when a guest asks for a late checkout or early check-in. These rules run automatically — no back-and-forth needed.

✓ Outcome rules saved.

🕐 Late checkout

Requests past this time count as an extra night, not just a late checkout.

default: 2:00 PM

🌅 Early check-in

Requests earlier than this time count as an extra night, not just an early check-in.

default: 10:00 AM

📅 Stay extension (extra nights)

When a guest wants to stay more nights — not just a late checkout time, but an actual extra day or more.

Automation rules

Use rules to decide what can auto-send safely and what should stay in review.

NameChannelModeConfidenceScope
Sample Item——123—

Quick replies

Operational canned replies that appear as one-tap actions in conversations.

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Upsell offers

Structured offers that the bot can send when a guest asks for paid extensions or extras.

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