Communications

Communications Communications WhatsApp and SMS setup live here now. Voice AI keeps its own dedicated page, but the guest messaging channels that feed your inbox are surfaced here directly.

CloudTwilioNot connected

WhatsApp mode

The app auto-selects Twilio WhatsApp when a sender is configured, otherwise Meta Cloud when a phone ID and token exist.

ReadyOff

SMS status

Twilio SMS uses the same account credentials and its own inbound webhook.

Voice AI

Separate page

Voice routing, live call settings, and speech providers remain on the dedicated Voice AI page.

🔗 Guest chat link

Share this link with every guest — in your Airbnb welcome message, printed as a QR card at the property, or in a booking confirmation email. Works instantly, even before WhatsApp or Voice AI are set up. Guests enter their booking code and the AI knows their unit, dates, and details.

✓ Settings saved.

Your permanent guest chat link

↗ Preview

Paste this into your Airbnb saved message template once — every guest gets it automatically.

QR code — print and place in your property

Guests scan this to open your AI concierge instantly — no app download, no login.

Suggested Airbnb message snippet

"Need anything during your stay? Our AI concierge is available 24/7 for WiFi, check-in info, late checkout requests, and more: —"

WhatsApp Cloud API

Access tokenPhone IDBusiness number

WhatsApp number

Phone ID

Access token

Blank keeps the current encrypted token. Enter a new value to rotate credentials.

Webhook verify token

Inbound webhook URL

Send test WhatsApp

SMS via Twilio

Account SIDAuth tokenFrom number

Twilio account SID

From number

Auth token

Blank keeps the current encrypted token. Enter a new value only when you rotate credentials.

Notify number

Inbound webhook URL

WhatsApp via Twilio

If you add a Twilio WhatsApp sender number here and your Twilio SMS credentials are valid, the app will switch WhatsApp routing to Twilio automatically.

WhatsApp sender number

Twilio inbound WhatsApp webhook

Twilio WhatsApp activeInactive

Voice AI

Voice call routing and speech providers stay on their own page to avoid mixing guest channels with call orchestration.

Open Voice AI settings